mishmashmoo

I recently installed the new version of sitescope. During the installation I entered an invalid licence, however the setup did not validate and allowed me to continue. After the install completed, the classic interface was not working/not installed (still trying to diagnose this problem), and I could not use the new gui as the licence was invalid and would not let me in to update the licence code….how ironic!…

Thanks to the HP IT forums (I’m a huge fan of forums), Dmitry Shevchenko was able to assist with instructions. I quite literally copied and pasted these instructions, they worked well for me.

1. Stop Sitescope service

2. Look for the following lines and check their values in master.config (in Sitescope 10 they should be correct):

_doWorkWithConfigFilePersistency_current=true
_doWorkWithConfigFilePersistency_next=CHECKED

3. Change “_license”, “_licenseOld” and “_licenseForX” values in master.config using a new valid license key.

4. Open \bin\PersistencyViewer.bat, select persistency folder and then click open.

5. Select in the “Filter by type” “com.mercury.sitescope.platform.configmanager.MasterConfig” and double click on “__masterConfig”

6. Change “_license”, “_licenseOld” and “_licenseForX” using same value used before, then click commit.

7. Select in the “Filter by type” “com.mercury.sitescope.platform.configmanager.preferences.PreferencesConfig” and double click on “GeneralDefaultPreferences_”

8. Change “_license”, “_licenseOld” and “_licenseForX” using same value used before, then click commit.

9. Start Sitescope service.

admin monitoring, sitescope sitescope